Articles

Auto Service Insights: Boosting Dealership Profit and Customer Satisfaction with Carmen
The Hardest Working Service Advisor in The World.

The Hardest Working Service Advisor in The World.

Watch the video as Carmen Carmen introduces herself as the world's most diligent service advisor, available 24/7 without requiring leave, vacation pay, or medical insurance.

Read more
Carmen Partners with Audi of America to Revolutionize Automotive Service Experience

Carmen Partners with Audi of America to Revolutionize Automotive Service Experience

We are thrilled to announce an exciting partnership between Carmen and Audi of America, marking a significant milestone in the automotive service industry.

Read more
Pioneering Once Again: Introducing Our 1-Click Service Appointment Scheduler

Pioneering Once Again: Introducing Our 1-Click Service Appointment Scheduler

At Carmen, we're committed to making your customers' life easier and their vehicle maintenance seamless. That's why we're thrilled to introduce our latest innovation: the next service appointment scheduler.

Read more
 The Transformative Power of Customer Self-Service in Automotive Service Scheduling

The Transformative Power of Customer Self-Service in Automotive Service Scheduling

The automotive service industry is witnessing a major shift towards customer empowerment, exemplified by Carmen's innovative service scheduling platform. This shift has led to a substantial 78% increase in average repair order value for online bookings over traditional phone appointments, enhancing customer engagement and boosting dealership revenues. This trend, blending sociological insights with technology, marks a significant evolution in automotive service scheduling.

Read more
Winning in the Zero-Sum Game of Pickup and Delivery - Carmen's Playbook

Winning in the Zero-Sum Game of Pickup and Delivery - Carmen's Playbook

Car dealers constantly grapple with the logistical complexity of offering customer-centric services amidst prevailing constraints. One of the key strategies to get there? Pick-up and delivery services. Make life easy for your customers. Sure, pick-up and delivery services sound great in theory, but they could be a logistics nightmare wrapped in a conundrum, encased in a Rubik's cube that nobody handed you the instructions for solving.

Read more
Making Service Fully Paperless: Introducing Carmen's Automated Technician Dispatch Feature

Making Service Fully Paperless: Introducing Carmen's Automated Technician Dispatch Feature

Automotive service scheduling is about to become a lot smoother, thanks to a trailblazing innovation from Carmen. We're excited to share our newly launched feature all set to transform not only how service appointments are scheduled but also how workshops are managed. It's all digital, totally touchless and paperless, and superbly automated.

Read more
Driving Efficiency and Customer Experience: An Inside Look at Carmen's Pick-up and Delivery Service Platform

Driving Efficiency and Customer Experience: An Inside Look at Carmen's Pick-up and Delivery Service Platform

As the remote service is becoming a standard requirement for more and more OEMs, dealerships need to stay on top of innovative solutions to ensure this new standard helps them retain customers and streamline operations. And that's precisely what Carmen's pick-up and delivery service platform looks to offer dealerships, bringing a whole new level of convenience and efficiency to the table.

Read more
Exclusive Live Webinar: Solving Workshop Capacity Challenges with Carmen

Exclusive Live Webinar: Solving Workshop Capacity Challenges with Carmen

Are you ready to revolutionize your dealership's workshop operations? In today's competitive automotive landscape, the efficiency of your dealership's workshop operations can be the difference between success and struggle. Join us for a transformative journey in our exclusive webinar, "Solving Workshop Capacity Challenges with Carmen," where we'll explore how Carmen's innovative solutions can elevate your dealership's performance and profitability.

Read more
Unlocking Dealership Efficiency with Mobile Technician Remote Service

Unlocking Dealership Efficiency with Mobile Technician Remote Service

For modern automotive dealerships, efficiency is the name of the game. Dealerships are constantly seeking innovative ways to optimize their operations, reduce overhead costs, and provide exceptional service to their customers. One of the key solutions transforming the industry is the Remote Service integration with the use of Mobile Technicians. The concept of Remote Service is rapidly becoming a new trend in dealerships, and it is worth analyzing how the technology streamlining these processes can unlock new levels of efficiency and revenue.

Read more
Maximizing Dealership Profit and Efficiency with Carmen's Patented Workshop Capacity Management

Maximizing Dealership Profit and Efficiency with Carmen's Patented Workshop Capacity Management

In the ever-evolving realm of automotive dealership services, the relentless pursuit of profit and efficiency remains paramount. Dealerships continually seek innovative solutions to streamline their operations, reduce overhead costs, and provide exceptional service to their customers. Carmen, with its patented Workshop Capacity Management system, has emerged as a game-changing solution that not only maximizes profits but also enhances operational efficiency.

Read more