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Can a change in service scheduler impact your shop's profitability?

Discover how Carmen’s smart automation is driving service efficiency at the VW National Dealer Meeting.

Customers are all about convenience, and Carmen nails it.

Watch the video as Carmen Carmen introduces herself as the world's most diligent service advisor, available 24/7 without requiring leave, vacation pay, or medical insurance.

Carmen's centralized, customer-centric service scheduling system integrates seamlessly with OEM apps, brand websites, and dealer systems, providing a consistent and user-friendly experience for customers. By unifying these channels, Carmen reduces fragmentation and enhances operational efficiency.

We are thrilled to announce an exciting partnership between Carmen and Audi of America, marking a significant milestone in the automotive service industry.

At Carmen, we're committed to making your customers' life easier and their vehicle maintenance seamless. That's why we're thrilled to introduce our latest innovation: the next service appointment scheduler.

The automotive service industry is witnessing a major shift towards customer empowerment, exemplified by Carmen's innovative service scheduling platform. This shift has led to a substantial 78% increase in average repair order value for online bookings over traditional phone appointments, enhancing customer engagement and boosting dealership revenues. This trend, blending sociological insights with technology, marks a significant evolution in automotive service scheduling.

Car dealers constantly grapple with the logistical complexity of offering customer-centric services amidst prevailing constraints. One of the key strategies to get there? Pick-up and delivery services. Make life easy for your customers. Sure, pick-up and delivery services sound great in theory, but they could be a logistics nightmare wrapped in a conundrum, encased in a Rubik's cube that nobody handed you the instructions for solving.

Automotive service scheduling is about to become a lot smoother, thanks to a trailblazing innovation from Carmen. We're excited to share our newly launched feature all set to transform not only how service appointments are scheduled but also how workshops are managed. It's all digital, totally touchless and paperless, and superbly automated.