Carmen leverages the benefits of mobile customer self-service, machine learning and automation to streamline the service appointment booking and check-in process.
Carmen increases your workshop profit, maximizes store capacity and lowers overheads by automating your service team’s manual tasks.
...it is estimated that with current providers 76% of customers drop-off during their online appointment scheduling process?
...that less than 15% of US customers schedule their vehicle service appointments online?
...that by industry standards, on average it takes up to 20 minutes to check in each customer at the drive?
Automation increases profit and lower overhead. Think of the airlines. There was a time when customers would call to book a flight. Or wait in line to check in. Carmen has taken note of their success and follow suit. All appointment follow up and check in is automated and sent to the customer. Eliminating phone call confirmations and wait times for the customer while in the dealership or on the phone.
One size doesn't fit all, so our solution is tailored to your specific workshop capacity and booking needs. We focus on selling hours. This means less wasted time and better utilization of your technicians' time and workshop resources, increasing productivity.