Unique to the global market. Personal yet touchless, Carmen brings high technology solutions enhanced by machine learning to bring speed, scalability and ease of use to help you better manage your appointments.
Every service customer experience starts with an appointment. Carmen provides your customers with multichannel interfaces, making the appointment scheduling and online check-in processes intuitive, fast and easy.
Multichannel, AI-assisted, smart appointment self-service scheduler and in-store scheduler for service advisors and BDC.
Enhanced with recalls, declined services, loaners, rideshare, pick-up & delivery, and OEM recommended services.
Empowered with a proprietary automated workshop capacity management Carmen scheduling becomes a beating heart of a healthy dealership.
24-hours in advance mobile self-service check-in.
Know in advance how many of your customers are actually arriving.
At the online check-in, we will push to customer additional personalized recommendations.
Carmen continues to learn, analyzing preferences, human behavior, location, time of year, weather, and predicts a more exact suggested repair add-on every time, resulting in higher Customer Pay per appointment.
This process reduces customer time spent at the service drive and greatly reduces staff hours required to check customers in thus reducing payroll expenses.
Pickup and Delivery
Carmen provides an integrated solution for vehicle pick-up and delivery with driver visibility and accountability. We offer the service geofenced and with push notifications of driver name and photo as well as ETA and arrived notification. These push notifications continue notifying the customer upon the arrival of their vehicle at the dealership and continues to notify the customer when the vehicle is leaving the dealership for return again including driver's information.
Mobile technician platform to service vehicles remotely. Carmen provides your customers with an ability to order mobile service at their home or office, and to held dealer schedule we offer Geo fencing which allows dealers to provide this service in selected area’s on specific days of the week. As an additional security measure, the platform also offers customer visibility on technician's location, ETA, photo, and vehicle.
Your dealership may now be open 24 hours a day.
Video walk around that triggers a self-writing repair order, with no human interaction required.
Attendant simply scans the VIN, enters the tag number and miles. This information then updates the appointment and pushes to the DMS the correct mileage on the vehicle. This easy to use mobile application also allows the attendant to make a video report on the condition of the vehicle whilst the customer is present. This video is time stamped.
Once the information is collected in the service drive this is the trigger that instructs the DMS to write the repair order.
Fully integrated (push and pull) with DMS providers. Carmen processes are seamlessly integrated with with workshop automation solutions, recalls, available OEM data interfaces and VIN specific services.
Thanks to the variety of data connections, Carmen offers your customers a unique, dealership specific, mobile Carmen Service application. The newest addition to Carmen's innovative solutions, Carmen Service app can be easily downloaded by simply scanning a QR code from a sticker in the service drive or in the customer's car and allows your customers to make a one-click service appointment simply by opening their app. The app additionally opens up an easy portal of communication between the dealer and the customer.
Carmen appointment scheduling APIs are open for OEM partners to connect their customer facing interfaces to enable precise and efficient service appointment booking.
Rethought customer life-cycle cadence all through process automation communicative AI and one-click appointment booking.
Automated follow-up maintenance and recall reminders, lease upgrades, service plans purchases, appointment reminders, pre booked appointments, lease upgrades, confirmation text with calendar & reschedule option.
Connected to your CRM Carmen offers your customers an ability to request an appraisal, explore their options, while the vehicle is in the workshop. Carmen will notify your customers via text on their vehicle's inspection sticker expiration.